FAQ

Yggotel promises Scandinavian coziness in the Hygge style, sparkles with hospitality and is committed to eco-consciousness.

Currently Yggotel is located in the beautiful city of Berlin. Soon we will open more houses in Germany and abroad. You can always find all the news on our hotel website or via our free newsletter.

You can always book quickly and relaxed at the best price via our homepage. By phone you can reach our reservation center at +49 40 6008080, where we are also happy to help you with any questions. Via e-mail we are there for you at reservierung@novum-hospitality.com.

When you move into our serviced apartments you do not have to pay a deposit. If you book a long-term stay, we will take your credit card details as an assurance. If there are any additional charges, we will consult with you before charging.

Your minimum rental period is one day.

Your maximum rental period is six months.

On the day of arrival you can check in from 3 pm.

The check-in takes place at the reception as usual.

For a stay of a few days, the agreed price is due at the time of check-in. If you are planning a long-term stay, you usually pay the installment for the first month no later than five days before check-in. Further installments are due at the beginning of each month.

Conveniently pay in advance by bank transfer, PayPal, SofortÜberweisung or credit card. Not all payment methods are available for the bookings at all times. Please read the reservation conditions when booking or ask our friendly reservation staff.

According to our cancellation terms, it is possible for you to cancel your reservation. You can find out more in our terms and conditions.

You will receive a full refund according to our terms and conditions within the specified period.

Most of our Yggotel apartments have a kitchenette equipped with a coffee maker, kettle and sufficient crockery among other facilities. For more details on individual equipment, please refer to the individual hotel's page on our website.

We are creating new parking facilities for you. For this reason, we are currently undergoing renovation work and cannot provide parking spaces during the renovation phase.
During the reconstruction phase, there may be increased construction noise during the day, as well as construction machinery restricting the view of our hotel complex. We kindly ask for your understanding.

A detailed description with alternative parking options can be found here.

Dogs are always welcome. Please note that only 1 dog is allowed per room. The cost is 15 EUR per dog per night. Companion dogs are free of charge.

We will be happy if you want to extend your stay with us. Just talk to our staff on site or call our reservation center at +49 40 6008080.

On the day of departure check-out takes place until 12:00 pm.

Of course, we will take care of the cleanliness of your apartment. The intervals of cleaning depend on the duration of your stay. If you stay for a few days, we offer daily cleaning. If you stay for a long time, the first cleaning will take place five days after your arrival. After that there will be weekly cleaning.

No, smoking is not allowed in Yggotel Apartments.

If you have lost your key card, our on-site staff will be happy to help you.

For a short stay of a few days you can pay conveniently at check-out. For long-term stays you pay the first installment before arrival and further installments at the beginning of each month.

After your check-out you will receive an invoice (digitally or at the reception desk). It is also possible to get an advance invoice. Talk to us about this when you make your reservation. You can also specify a different billing address.

If you have forgotten something in your apartment, let us know as soon as possible. The best way to do this is to call your Yggotel directly - we will be happy to help you.